Epsilon AI Analytics builds the intelligence layer under your documents, your conversations and your projects — deployed in your cloud or your own servers, in any language your people actually speak.
−80%
Retrieval time
Government sector · enterprise knowledge assistant
86.7%
Calls contained
Retail contact centre · resolved without reaching a person
−35%
Project cost
Rowad Modern Engineering & EgySmart · ConstructINS pilot
Three products on one intelligence layer, one administration console.
Every reply carries the document and page it came from — so it can be checked, not just trusted.
Trusted by teams at
The cost of no control
None of this shows up as a line item. It shows up as hours, as margin, and as the customer who did not call back.
Policies, contracts, manuals and reports pile up faster than anyone can read them. Staff re-ask questions that were answered two years ago, and act on documents that were superseded last month.
Hours burned searching · decisions made on stale information · audit exposure
Queues form at peak, dialects go unhandled, and the people who most need service are the least able to stop and type. Every abandoned call is a customer who now doubts you.
Abandoned calls · overtime · inconsistent answers · churn
A schedule slips, prices escalate, an invoice is 18% high, a payment is 74 days late. Each is visible in a system somebody owns — and invisible to the person who could still act.
Margin gone before month-end · unclaimed escalation · cash strangled
Solutions
RAG.INS and VOICE.INS share one knowledge layer and one permission model. ConstructINS is a vertical operating system of its own. Pick by the problem, not the feature list.
Document intelligence
Every policy, contract, manual and report becomes answerable in plain language — with the source attached to every reply, so the answer can be checked rather than trusted.
Government sector · enterprise knowledge assistant
Conversational intelligence
A voice agent that listens in the language and dialect your caller actually uses, answers from the same governed knowledge base, and speaks the reply back — at any hour, at any volume.
Retail contact centre · resolved without reaching a person
Construction intelligence
A vertical AI operating system that turns the project, cost and field systems you already run into foresight — and re-routes the programme itself when something slips, so the handover date holds.
Rowad Modern Engineering & EgySmart · ConstructINS pilot
Which one
Most organisations end up running more than one. Start with the question you are asking today.
Legal, compliance, government, banking, support desks
The job to be done
Make everything the organisation already knows answerable, and provable
When teams come looking
An audit, a policy change, or a support backlog nobody can clear
Contact centres, field services, utilities, telecom, healthcare
The job to be done
Answer every caller, in their own language, without adding headcount
When teams come looking
Peak-hour queues, dialect coverage gaps, or a service-level commitment at risk
Contractors, developers, infrastructure owners, PMOs
The job to be done
Protect margin and hold the handover date on every project
When teams come looking
A programme slipping, escalation eating the margin, or cash stuck in certification
Proof
Epsilon publishes the outcome of every engagement. These are the numbers from production deployments, not projections.
Construction & engineering
ConstructINS intelligence layer across schedule, cost, procurement, resources and safety
Corporate intelligence, legal & healthcare
RAG enterprise knowledge assistant with OCR, semantic search and BI/CRM integration
Manufacturing & industrial automation
RAG system with predictive-maintenance models over plant telemetry
Public safety
DeepSight video intelligence — detection, searchable metadata and anomaly alerts
Transportation & legal tech
Accident analysis with automated damage assessment and liability rules
Technology & data infrastructure
Warehouse migration with change-data-capture streaming and managed ML
Figures as published by Epsilon AI Analytics.
Why Epsilon
Anyone can demonstrate a prototype. Reaching production in a regulated, bilingual, on-premises environment is a different discipline — and it is the one Epsilon is built for.
Enterprise AI delivery and an accredited AI academy under one roof. The systems you deploy and the teams who run them come from the same house — so adoption does not stall the week the consultants leave.
A unified intelligence layer sits behind every InsAI product, validated in pilot and running in construction, manufacturing and finance. Engagements move discovery → design → pilot → validation → scale, so the risk is priced before the commitment.
English and Arabic with full right-to-left across products and programmes — built for Middle East operations rather than translated after the fact, and extensible to whatever else your people speak.
A seven-level internationally accredited certification framework turns adoption into lasting in-house capability, with 10,000+ professionals already trained across the region.
The foundation
Whichever product your people use, the integration, governance and deployment story is the same one — and it is yours to control.
Deploy where policy requires
Cloud, on-premises or hybrid. Data residency and network isolation are configuration, not a special case — which is why regulated and government work is possible at all.
Governed access
Per-user product licensing and role-based administration, enforced on every request rather than hidden in the interface, with traceability on what was asked and answered.
Any language, natively
English and Arabic ship with full right-to-left layout, and the retrieval and speech layers extend to further languages and dialects as your operations do.
Built to be handed over
Administration, permissions, ingestion and usage reporting live in one console — and your own people are certified to run it.
Procurement-ready
Enterprise AI is not a demo decision — it is a committee decision. Security and legal shortlist the vendor long before the business unit judges the accuracy. Here are the answers up front.
CISO / Security
“Where does our data go, and who can reach it?”
Deploy fully on-premises and nothing leaves your network. Role-based access is enforced server-side on every request, with audit logging of what was asked and answered. ISO 27001 information-security management, ISO 9001 quality and ITIDA licensing.
Legal / DPO
“Can we meet residency and give a straight answer to the regulator?”
Residency is a deployment choice, not an exception — Egypt, the Gulf or your own datacentre. Every answer is traceable to the source document it came from, so a decision can be reconstructed and defended after the fact.
CFO / Commercial
“What do we actually get, and when do we know it worked?”
Engagements run discovery → design → pilot → validation → scale. The pilot is scoped and measured before the commitment, so the business case is evidence rather than a projection.
CIO / IT
“What happens if we want out, and who runs it after go-live?”
It sits on the systems you already own — ERP, scheduling, BIM, document stores — rather than replacing them, and your documents stay yours. Your own people are certified to operate it through the academy, so the capability does not leave with a consultant.
Business owner
“Will people actually use it, in the language they work in?”
English and Arabic ship with full right-to-left, dialects included, and speech extends to whatever else your teams speak. No mode to switch and nothing to declare before someone starts talking.
Full security documentation and a DPA template are available on request during discovery.
Before you ask
No. Cloud, on-premises and hybrid are all first-class. Regulated and government work usually runs fully on-premises, where no document ever leaves the customer network.
Every reply cites the document and page it came from, so it can be checked rather than trusted — and the system says plainly when the answer is not in your documents instead of inventing one.
A scoped engagement on your own data with a measured outcome before any wider commitment: discovery, design, pilot, validation, then scale. You see the number before you sign for the rollout.
English and Arabic ship with full right-to-left layout and dialect handling. The retrieval and speech layers extend to further languages as your operations require.
Your team. Epsilon operates an accredited academy alongside delivery, with a seven-level certification framework and 10,000+ professionals already trained — so operating capability stays in-house.
Yes. RAG.INS and VOICE.INS share one knowledge layer and one permission model, so adding voice to an existing deployment is configuration. ConstructINS is a separate vertical platform and can run alongside either.
Get started
Tell us the problem you are trying to solve. We will come back with a scoped walkthrough on your own documents, calls or projects — not a generic demo.
Sign in to the product your account is licensed for, or talk to the team about a scoped pilot on your own data.
